Last updated: November 8, 2026
Costruction Supply is operated by Costruction Inc. (“we”, “us”, “our”) in Calgary, Alberta, Canada. This policy explains how we handle personal information when you browse our store, contact us, register an account, place an order or request service.
Our Privacy Officer can answer questions about our collection, use, disclosure, storage and service providers at info@costruction.ca. You may request written information about our practices, including providers outside Canada, their processing countries and the purposes for which they handle information on our behalf.
1. Information We Collect
Depending on how you interact with us, we collect:
- Contact and order information: your name, email address, telephone number, billing and shipping addresses, goods ordered, quantities, order value, delivery or pickup choices and relevant instructions.
- Account information: details you provide when registering or managing an account, together with your account’s order history and login/authentication records. You can shop as a guest; an account is optional.
- Payment records: the method, amount, payment status and transaction or transfer reference needed to match a payment to an order, reconcile it or arrange a refund. Do not email full card numbers, banking passwords or security credentials.
- Service communications: information you provide in messages, return or warranty requests, and relevant product photos or videos. Please avoid including unrelated personal information.
- Technical and security information: information associated with requests to our website, such as IP address, browser/device details, requested pages and timestamps, together with session and login information used to operate and protect the store. This is distinct from optional advertising or order-source analytics.
2. How We Use Information
We use information reasonably needed to:
- Receive, confirm and fulfil orders; obtain delivery quotes; arrange shipment or pickup; and send related notices.
- Match and confirm payments, keep transaction records and process refunds.
- Provide account access and customer-requested support, returns and warranty service.
- Investigate delivery problems, payment discrepancies, security incidents or suspected fraud.
- Maintain accounting records, respond to disputes and meet legal obligations.
- Operate and troubleshoot essential store functions, including cart, checkout, login and communications.
If you sign up for our newsletter using the form in the site footer, we collect your email address and keep a record of your consent (the date and the wording you agreed to) so that we can send you promotional emails about products and offers. Signing up is optional and is never a condition of buying. You can unsubscribe at any time by using the link in our emails or by writing to info@costruction.ca, and we will remove you from the list. Order, payment, shipping, pickup and service emails are transactional communications and are not part of the newsletter. We do not use customer information for targeted advertising or operate optional order-source attribution tracking at present.
3. Payments
The payment methods actually available are displayed at checkout. At present, orders are paid in advance by Interac e-Transfer. We use the transfer information available to us to confirm receipt and associate it with your order. Your financial institution and the transfer service handle the banking transaction under their applicable terms and privacy practices.
Credit/debit card checkout through Stripe is not currently active. If introduced, we will update the relevant disclosures to explain payment processing, fraud-prevention services and related technologies before or when that processing begins. This policy does not suggest that we currently collect card details through a disabled payment method.
4. Who Receives Information
We do not sell personal information or share it for third-party advertising. We disclose information as reasonably needed for the purposes described in this policy, including to:
- Shipping platforms, such as Shippo when used to arrange your shipment, and the selected carriers or freight providers. Relevant details can include the recipient’s name, contact details, address, shipment contents, necessary order information and delivery instructions, for quoting, labels, collection, delivery, tracking and claims.
- Website hosting, communications and technical providers that operate our store, deliver transaction emails, protect systems or provide support.
- Banking/payment services to confirm transactions, reconcile payments or arrange refunds.
- Accounting, legal and other professional service providers where needed for business records, advice or dispute handling.
- Authorities or other recipients where disclosure is legally required or otherwise permitted by applicable law.
We limit information shared to what is reasonably needed and use contractual or other appropriate measures for information processed on our behalf. Providers may also have their own legal obligations and privacy practices. Contact the Privacy Officer for more specific information about providers handling your information.
We also use an internal inventory and order-management system to administer fulfilment and related records. This can involve business-controlled copies of necessary order information outside the website’s primary database. These copies are covered by our privacy and retention practices.
5. Storage and Processing Locations
Our primary store database is hosted with Web Hosting Canada (WHC) in Canada. This does not mean that all information, backups, communications or service-provider processing remain exclusively in Canada.
Depending on the services used for your transaction, information may be processed outside Canada, including in the United States, for shipment administration, communications, technical support or other purposes described above. Information processed abroad can be subject to the laws of that jurisdiction and lawful access by its courts, law-enforcement or other authorities.
You may obtain written information about our overseas-service-provider practices, relevant countries and authorized purposes by emailing our Privacy Officer at info@costruction.ca. This contact can answer questions about collection, use, disclosure and storage by those providers.
6. Cookies and Similar Technologies
Our store uses cookies and similar storage for its cart, sessions, login and related operational functions. A notice or preference mechanism may also save your selection so it does not need to be requested on every page. See our Cookie Policy for details and browser controls.
We do not currently operate Google Analytics, Google Tag Manager, advertising pixels or WooCommerce order-source attribution tracking. The absence of those tools does not mean that no technical requests, security logs or necessary session records exist.
7. Consent and Choices
We explain the purposes for collecting information and seek consent where required by applicable law. We may also handle information without consent where the law permits or requires it. We do not make unnecessary advertising consent a condition of buying goods.
You may ask to withdraw consent, subject to legal or contractual restrictions and reasonable notice. We will explain foreseeable consequences, such as being unable to deliver an order without a delivery address. Withdrawal does not erase lawful transaction records or undo processing already performed.
Creating an account is optional. Requesting account closure does not automatically delete records needed for tax, warranty, dispute or other lawful retention purposes.
8. Retention and Protection
We retain information only as reasonably needed for the disclosed purposes and applicable legal requirements. Relevant factors include accounting and tax retention obligations, active orders, warranty or return matters, unresolved disputes and security needs. Different records can have different retention periods.
When information is no longer required, we take reasonable steps to delete, securely dispose of or anonymize it, accounting for applicable backup cycles and legal holds. We do not promise immediate erasure from every backup on request.
We use reasonable safeguards appropriate to the information, including encrypted website connections and access controls. No online system or transmission is completely secure. We assess and respond to privacy incidents and make any reports or notifications required by applicable law.
9. Access, Correction and Complaints
Contact the Privacy Officer to request access to your personal information, information about its uses and disclosures, correction of errors, account closure or deletion where applicable. We may verify your identity using information reasonably necessary for that purpose. Access and deletion are subject to legal exceptions and retention obligations; we will explain any applicable refusal or restriction.
We respond within the time required by the applicable privacy law. For requests governed by Alberta’s PIPA, this is generally 45 calendar days, subject to permitted extensions; other applicable legislation may set a different period. We will advise you of an extension or any lawful fee as required.
You may raise concerns with us and may also contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca), or the Office of the Privacy Commissioner of Canada (priv.gc.ca) where federal law applies. Contacting us does not remove your right to approach the relevant regulator.
10. Changes
We update this policy when our practices change. The date above identifies the version. We provide additional notice and obtain any further consent required for new purposes or material changes; merely posting new text does not authorize every new use.
11. Contact
Privacy Officer
Costruction Inc., operating as Costruction Supply
Calgary, Alberta, Canada
Email: info@costruction.ca
Phone: +1 403-826-5858