Last updated: November 8, 2026
Order online for delivery within Canada or pickup in Calgary. This policy explains our shipping charges, order processing, freight deliveries and pickup arrangements. All amounts are in Canadian dollars.
1. Free Standard Shipping
Eligible orders with a merchandise subtotal of $149.99 or more, after discounts and before tax and shipping, qualify for free standard shipping within Canada, subject to the following conditions:
- Free shipping is not available to the Northwest Territories, Nunavut or Yukon.
- Oversize, heavy and freight items are excluded. Their delivery is quoted separately.
- Carrier remote-area or extended-area surcharges are not included in the free-shipping offer. Any such charge will be shown at checkout or included in a manual quote for your approval before payment.
- Free shipping covers standard delivery. Any optional upgraded service must be quoted separately and agreed before payment.
We will identify shipping exclusions on the product page, at checkout or in a delivery quote before payment. If an order contains both eligible goods and an excluded item, we will explain which charges apply before you pay. An excluded item does not itself receive free freight delivery because the order exceeds $149.99.
2. Live Shipping Rates
For ordinary parcels that do not qualify for free shipping, checkout displays available carrier quotes based on the delivery address and the packed shipment’s dimensions and weight, including dimensional weight where applicable.
For the Northwest Territories, Nunavut and Yukon, ordinary parcels are charged at the available quoted rate regardless of order value. If no suitable online rate is available, contact us for a manual quote. Oversize, heavy and freight shipments to these territories also require an individual quote.
Available carriers, services and rates depend on the destination and goods being shipped. Applicable shipping charges and taxes will be disclosed before payment. We will not automatically charge a newly identified shipping surcharge after payment; if a change is necessary, we will explain it and seek your agreement before proceeding.
3. Processing and Transit Times
In-stock orders normally dispatch within 1–2 business days after payment is confirmed. Business days exclude weekends and statutory holidays.
Processing time is separate from carrier transit time. Available transit estimates are shown with the selected shipping service or provided in a manual quote. They depend on the destination, carrier, service and shipment type. Standard transit estimates are not guaranteed arrival dates.
Backorders, preorders, special-order goods and large or heavy deliveries have separately confirmed availability and dispatch arrangements. We will advise you if we cannot meet a stated processing or delivery estimate and explain the available options. Nothing in this policy removes any cancellation or other rights you have under applicable law.
We provide tracking details when available once your shipment is dispatched. Tracking may not update until the carrier scans the goods.
4. Oversize, Heavy and Freight Orders
Large, heavy and freight items require an individual delivery quote. Select the delivery-quote option and submit the order without payment. We will confirm availability, delivery arrangements, the shipping price and estimated timing, then email a payment link. The delivery order is processed after payment is confirmed. A quote request does not by itself confirm a delivery booking or reserve a delivery date.
If you choose Calgary pickup instead, you may pay directly at checkout. We will confirm when the goods are ready for collection.
Tell us about site access and unloading requirements before we prepare the quote, including any need for a tailgate/liftgate, delivery appointment, restricted-access service or special equipment. We will disclose any related charges and obtain your agreement before payment.
Standard freight delivery scope
Unless expressly agreed in the quote, delivery is to an accessible curbside location or driveway entrance. It does not include carrying goods indoors, moving them upstairs, placing them in a particular room, or installation.
Tailgate/liftgate assistance and other special unloading services must be confirmed in the quote; they are not automatically included. We will confirm who is responsible for unloading and what equipment or assistance is required before you accept the quote.
The delivery point must be safe and accessible for the agreed vehicle and service. Notify us of narrow roads, access restrictions, stairs, overhead clearance issues or other conditions that may affect delivery. Any change to the agreed arrangements or price will be explained and agreed before additional services are ordered, subject to applicable law.
5. Calgary Pickup
Choose Local Pickup at checkout, then select one of the available locations and time slots. Pickup has no shipping charge and does not receive an additional discount in place of free delivery.
Wait for our “Ready for Pickup” notification before travelling to the selected location. An order confirmation or selected time slot alone does not mean the goods are ready. If the selected slot cannot be met, we will contact you to arrange another time.
Your pickup notification will confirm the collection location, time and instructions. Bring your order number or confirmation. If someone else will collect the order, contact us beforehand so we can confirm the arrangement.
For large or heavy goods, arrange suitable transport and confirm loading assistance with us in advance. If you cannot attend your pickup slot, contact us to reschedule.
6. Address Changes and Delivery Problems
Check your delivery address, contact details and access instructions before placing the order. Contact us promptly if something needs correcting. Changes after dispatch depend on the carrier and may not be possible.
If a customer-requested change, incorrect address, missed delivery or an access issue may result in a charge, we will explain the proposed charge and arrangements before you agree to the additional service. We do not automatically deduct an undisclosed fee from a refund. Issues caused by our own error will not be charged to you.
If tracking shows a problem, a shipment does not arrive within the indicated timeframe or you cannot locate goods marked delivered, contact us promptly so we can investigate with the carrier. A tracking status alone does not automatically end our responsibility under applicable law.
7. Split Shipments
An order may be sent in more than one shipment, with different tracking numbers and arrival dates. If we choose to split an order, we will not charge extra merely because it is split. Free-shipping eligibility is assessed for the order as placed, subject to the exclusions and cancellation rules in this policy. Any separately requested delivery service must be agreed in advance.
8. Partial Cancellations Before Dispatch
If you request cancellation of part of an order before dispatch and the remaining merchandise subtotal falls below $149.99, we will recalculate the applicable shipping charge, tell you the amount and obtain your agreement before processing the revised order. We will not automatically charge the difference without your agreement. If you do not accept the revised shipping charge, contact us to discuss cancellation options under our Refund and Returns Policy and applicable law.
If we cancel an item because it is unavailable and this causes an otherwise eligible order to fall below $149.99, the remaining eligible goods retain the free standard shipping originally offered. Existing exclusions and remote-area charges still apply.
Returns made after delivery are governed by our Refund and Returns Policy, rather than this pre-dispatch recalculation rule.
9. Damage, Incorrect Goods and Missing Items
Inspect your order promptly. Report shipping damage, incorrect goods or missing items within 7 calendar days after delivery or pickup, following our Refund and Returns Policy. This is a reporting window, not a deadline for the goods to reach us.
Where practical, keep the packaging and take photos of the goods, shipping label and any visible damage. For freight deliveries, note visible damage on the delivery receipt where possible.
Product faults are handled under our Product Warranty Policy. The delivery-issue reporting window does not shorten applicable warranty coverage or non-excludable legal rights.
10. Your Legal Rights
Nothing in this policy limits or excludes rights, remedies or seller obligations that cannot lawfully be excluded. Where applicable law requires a different cancellation process, refund or other remedy, it prevails over this policy. Policy changes apply prospectively and do not remove commitments already made for existing orders.
11. Contact
Costruction Supply
Calgary, Alberta, Canada
Email: info@costruction.ca
Phone: +1 403-826-5858
Contact us for freight quotes, shipping questions or changes to a delivery or pickup arrangement.