Last updated: November 8, 2026
These terms govern purchases from Costruction Supply and use of our online store. Costruction Supply is operated by Costruction Inc. (“we”, “us”, “our”), based in Calgary, Alberta, Canada.
Review these terms, the product description and the policies referenced below before placing an order. By submitting an order, you offer to purchase on those terms. Nothing here excludes customer rights or seller obligations that cannot lawfully be excluded.
1. Products, Packaging and Availability
We sell tools, equipment and building materials. Product listings identify the relevant model, specifications, unit of sale, included items and packaging type. Check whether a price is per item, pack, case, square foot or another stated unit before ordering. If a listing is unclear, contact us before purchase.
Products described as new kit-split or split-from-kit are new goods separated from a combo kit. They may not have an individual retail box. Batteries, chargers, cases and other accessories are included only where the listing says they are included. Kit-split does not mean used or refurbished unless separately described as such.
Images may be illustrative; an illustration does not override an express description of the model, condition or included items. We remain responsible for providing accurate descriptions and supplying goods that match the agreement.
Stock displays are subject to verification, including during fulfilment after payment confirmation. If an accepted item is found to be unavailable before dispatch or pickup, we will contact you promptly and offer the options in Section 3. We will not substitute another product or change your order without your agreement.
2. Prices, Taxes and Charges
Prices are in Canadian dollars (CAD). Applicable taxes and shipping charges are disclosed at checkout or in a manual quote before payment. Product prices may change prospectively; we will not unilaterally increase an accepted order’s agreed price.
Shipping promotions are subject to our Shipping & Pickup Policy. Eligible ordinary-parcel orders of $149.99 or more after discounts and before tax and shipping qualify for free standard shipping, excluding NT, NU, YT, oversize/heavy/freight goods and applicable remote-area charges as explained in that policy.
Errors and Order Cancellation
Subject to applicable law, we reserve the right to correct clear pricing, calculation, data-entry or material product-information errors and to cancel the affected item or, where necessary, the order before dispatch or pickup, even if payment has been received and the order has been confirmed or accepted. This reservation applies to genuine errors, not a later increase in our costs, a change of mind about an agreed price, or an arbitrary cancellation.
If we cancel under this provision, we will notify you promptly, explain the error and initiate a full refund of all amounts paid for the cancelled goods, including their attributable taxes and shipping charges. If the whole order is cancelled before any goods are dispatched or collected, we will refund the entire amount paid. We will not deduct a cancellation, processing or restocking fee for our error.
We will not automatically charge a corrected price or additional shipping. You may choose to place a new order after the information is corrected, but you are not required to do so. Any proposed change to an uncancelled part of the order requires your agreement. Any later issue involving goods already dispatched or collected will be addressed separately under applicable law; this clause does not authorize us to demand an additional payment or unilaterally reverse a completed delivery.
This reservation does not exclude mandatory consumer rights, legal remedies or liability that cannot lawfully be excluded. A refund does not by itself waive those rights.
3. Submitting and Accepting Orders
The initial automated email acknowledges receipt of your order. It is not acceptance.
We accept your order when payment has been received and confirmed and we send an Order confirmed notification. Sending an e-Transfer, receiving a payment link, or a pending card authorization alone is not acceptance. The Order confirmed notification may be generated automatically on payment confirmation. Unpaid e-Transfer orders may be cancelled after the payment window in Section 4.
After acceptance, if an item is found to be unavailable before dispatch or pickup, we will contact you promptly. You may choose to wait for stock or cancel the affected item. If no part of the order has been dispatched or collected, you may instead cancel the whole order. If part has already been supplied, we will explain the options for the remainder; any return of supplied goods follows our Refund and Returns Policy and applicable law.
If you choose to wait, we will advise you of the available estimated timing and seek your agreement to the revised arrangements. We will not treat silence as agreement to an indefinite delay. If you do not agree to wait or we cannot supply within the time you accept, we will arrange cancellation and a full refund for the cancelled goods and their attributable taxes and shipping. A whole-order cancellation before dispatch or pickup receives a refund of the entire amount paid. We will not substitute goods or retain payment for goods we will not supply without your express agreement.
A freight-quote request is not an accepted order. We first confirm the goods, final shipping price and estimated timing, then send payment instructions. You may review the final details and correct errors before payment. The same acceptance event applies: payment is received and confirmed and we send the Order confirmed notification.
The error-cancellation reservation in Section 2 applies subject to its conditions and applicable law. Nothing in this acceptance process postpones or removes statutory cancellation rights or other non-excludable protections.
4. Payment Methods and Timing
We currently accept Interac e-Transfer, as displayed at checkout. Credit and supported debit card payments are not yet available. If they are introduced, this section will apply to them from the time they appear at checkout; available card types will depend on the payment processor and the card issuer, and card payments will be handled through our payment processor. Do not send full card details by email.
Interac e-Transfer payment must be received within 48 hours after an ordinary order is placed. For an order requiring a manual final quote, the 48-hour period starts when we send the final quote and payment notice. We may cancel an unpaid order after that period. Payment being sent is not the same as funds being received and confirmed. Contact us if you need help or expect a delay.
In-stock orders normally dispatch within 1–2 business days after payment confirmation, subject to the separately confirmed arrangements for special orders and freight. We confirm acceptance through the Order confirmed notification described in Section 3. If stock is found to be short during fulfilment, the shortage process in that section applies.
We do not automatically collect an additional amount for a changed price, shipping quote or extra service without your agreement. If payment is received after an unpaid order has been cancelled, we will contact you to agree whether to create a new order or refund it; we will not treat the cancelled order as automatically reinstated.
5. Special Orders, Custom Goods and Made-to-Order Goods
Before payment, we will confirm the specifications, quantity, total price, applicable delivery charges, estimated lead time and cancellation restrictions. Full payment is required before procurement or production begins. Special orders do not follow the ordinary in-stock dispatch estimate.
Tell us promptly if a specification or measurement needs correcting. We will explain whether a proposed change is still possible and obtain your agreement to any revised price or timing before proceeding. Our obligation to supply the agreed goods is unchanged.
6. Cancellations
For ordinary in-stock goods, contact us promptly before dispatch or pickup. We will confirm whether dispatch can still be stopped. A successfully cancelled order is refunded as described in our Refund and Returns Policy. After dispatch, change-of-mind requests follow that policy’s return process.
For special-order, custom and made-to-order goods, once procurement or production has begun, voluntary change-of-mind cancellation is generally not accepted. If the supplier permits cancellation or production can be stopped, we may agree to cancel. Any deduction is limited to charges disclosed before purchase that have actually been incurred and cannot reasonably be recovered. We will explain the calculation and refund the remaining amount. No undisclosed cancellation fee is imposed.
If we cannot supply the agreed goods, we will explain the situation and arrange the appropriate refund or an alternative you expressly accept. Customer cancellation restrictions do not allow us to keep payment for goods we cannot supply. Statutory cancellation rights and remedies remain unaffected.
Customer-requested partial cancellation may affect shipping eligibility before dispatch, as explained in our Shipping & Pickup Policy. If our own stock shortage causes an eligible order to fall below the free-shipping threshold, remaining eligible goods keep the free standard shipping originally offered.
7. Delivery and Pickup
Delivery regions, live shipping rates, remote-area fees, freight quotes, processing estimates and Calgary pickup arrangements are governed by our Shipping & Pickup Policy.
Standard freight delivery is to an accessible curbside location or driveway entrance unless otherwise agreed. Indoor placement, upstairs delivery and installation are not included. Tailgate/liftgate assistance and special unloading arrangements must be confirmed in the quote.
For pickup, follow the pickup instructions provided at checkout or in our order notifications, and wait for the Ready for Pickup notification before attending. Neither an automated order acknowledgement nor any pickup time you request confirms that goods are ready.
Standard carrier transit times are estimates, not guaranteed arrival dates. We will inform you of known material delays and the available options. We will not rely solely on a tracking status to dismiss a valid delivery claim or limit non-excludable rights.
8. Returns and Product Warranty
Our Refund and Returns Policy and Product Warranty Policy explain eligibility, reporting, exclusions and remedies. In summary:
- Shipping damage, incorrect goods and missing items must be reported within 7 calendar days after delivery or pickup under our delivery-issue process, subject to applicable law.
- Eligible change-of-mind returns may be requested within 30 calendar days. Ordinary retail-packaged goods must be unused and unopened; kit-split goods must be unused, complete and in their delivered condition without requiring a retail box that was never supplied.
- New kit-split products have a 90-Day Limited Store Warranty for covered material or manufacturing defects. Claims reported in the first 30 days are handled by replacement or refund after assessment. On days 31–90, repair or replacement is arranged first, with a refund if neither can be provided within a reasonable time.
- Products sold in original retail packaging are handled under the applicable manufacturer’s warranty terms, eligibility requirements and claim procedures. Customers contact the manufacturer or designated service centre directly. We provide purchase receipts on request.
The kit-split store warranty does not apply to original retail-packaged products. These processes do not exclude seller obligations or non-excludable customer rights. The detailed policies apply to their respective subjects; this summary does not shorten their coverage.
9. Product Selection and Safe Use
Check that products suit the intended application and follow the manufacturer’s instructions, ratings, safety precautions and applicable project requirements. Seek qualified installation or technical advice where needed. Ordinary professional use within a tool’s rated purpose is not excluded merely because it is commercial use.
Customers are responsible for measurements and specifications they supply, but this does not excuse inaccurate product descriptions, incorrect goods or any obligation we assume expressly or under applicable law.
10. Website Use and Intellectual Property
Use the store lawfully. Do not attempt unauthorized access, interfere with its operation or submit fraudulent information. Protect your account credentials and contact us if you suspect unauthorized activity.
Our original website content and design belong to us or our licensors. Third-party names, logos and trademarks belong to their owners. No licence for commercial reuse is granted except as permitted by law or with the relevant owner’s permission.
11. Liability and Legal Rights
To the extent permitted by applicable law, we are not liable for indirect or consequential losses such as lost profits, downtime or substitute-equipment rental costs. To the extent legally permitted, our liability for an affected product is limited to its purchase price.
These limitations do not exclude refunds, shipping reimbursements or other remedies expressly promised in our policies. They do not apply to fraud, bodily injury or other liability that cannot lawfully be excluded or limited. Nothing here removes a mandatory warranty, consumer right or seller obligation. Where applicable law requires a different outcome, that law prevails.
12. Privacy
Our Privacy Policy explains how personal information is collected, used and shared. Marketing consent is separate from agreement to these sales terms. Buying a product does not require you to subscribe to marketing messages.
13. Governing Law and Disputes
These terms are governed by Alberta law and applicable federal Canadian law, subject to any mandatory protections that apply to your purchase. Alberta courts may hear disputes, but this does not remove any non-excludable right to bring a claim in another jurisdiction. No mandatory arbitration requirement is imposed.
Contact us first if a problem arises so we can try to resolve it. Doing so is not a condition that prevents you from using statutory remedies, complaint channels or the courts.
14. Changes and Transaction Records
The version of these terms and referenced policies in effect when you place your order applies to that transaction, subject to later changes expressly agreed with you and applicable law. Posting a new version does not retrospectively remove existing commitments.
Keep your order details, acceptance notification and the applicable terms. Contact us if you need another copy of your purchase record.
15. Contact
Costruction Supply, operated by Costruction Inc.
Calgary, Alberta, Canada
Email: info@costruction.ca
Phone: +1 403-826-5858
Pickup and return locations must be confirmed through the relevant instructions before attending or sending goods.