Last updated: November 8, 2026
Costruction Supply sells both products in original retail packaging and new products separated from combo kits. The warranty process depends on the product type. Our store warranty is a limited defect warranty, not an unconditional 90-day return or money-back offer.
1. Products in Original Retail Packaging
Products sold in original retail packaging are handled in accordance with the applicable manufacturer’s warranty terms, eligibility requirements, exclusions and claim procedures. Customers should contact the manufacturer or its designated service centre directly to request warranty service.
We will provide a copy of your purchase receipt on request. Coverage and remedies are subject to the applicable manufacturer’s terms and assessment. Our 90-Day Limited Store Warranty for kit-split products does not apply to products sold in original retail packaging.
Report shipping damage, incorrect goods or missing items to us under our Refund and Returns Policy. This manufacturer-warranty process does not exclude seller obligations or customer rights under applicable law.
2. Kit-Split Products — 90-Day Limited Store Warranty
Our 90-Day Limited Store Warranty applies to new products sold by Costruction Supply and identified as kit-split or split-from-kit products. These products are separated from a combo kit and may be supplied without an individual original retail box. The listing identifies the goods and accessories included.
This store warranty covers faults caused by defects in materials or manufacture during normal use in accordance with the manufacturer’s instructions and the product’s rated purpose. Normal professional or trade use within that rated purpose is not excluded merely because it is commercial use.
Coverage runs for 90 calendar days from delivery or pickup. Report the fault to us within that period. Assessment or repair does not need to be completed before day 90, and our response time will not make an otherwise timely report late.
3. Store-Warranty Remedies
After assessment confirms a covered defect:
- For claims reported within the first 30 calendar days, we will arrange a replacement or refund.
- For claims reported on days 31–90, we will first arrange repair or replacement. If neither can be provided within a reasonable time, we will provide a refund.
We will explain the proposed remedy and arrangements. Store-warranty repairs and replacements do not incur parts or labour charges for the covered fault. Any refund will follow our Refund and Returns Policy, subject to applicable law.
4. What the Store Warranty Does Not Cover
The following are excluded to the extent permitted by law:
- Normal wear, ordinary deterioration and cosmetic scratches or marks that do not result from a manufacturing defect.
- The normal consumption or wearing out of accessories and consumables such as blades, drill bits, abrasives and cutting discs. Premature failure caused by a manufacturing defect is assessed separately.
- Damage caused by dropping, impact, crushing or other accidents.
- Damage caused by misuse, abuse, overloading or use outside the product’s rated purpose or contrary to its instructions.
- Damage caused by incorrect voltage, improper charging, inadequate maintenance or improper storage.
- Damage caused by liquid exposure, corrosion or foreign material beyond the conditions the product is designed and rated to withstand.
- Faults or damage caused by repairs, alterations or disassembly undertaken without our agreement. Unrelated repairs do not automatically invalidate coverage for an independent defect.
- Damage caused by incompatible batteries, chargers, adapters or other accessories. Use of a third-party accessory alone does not invalidate an otherwise covered claim.
- Loss or theft, or a claim involving goods that are not the goods sold under the relevant order.
An exclusion applies to the fault or damage it causes; the presence of ordinary signs of use does not by itself establish misuse or cancel all coverage.
5. Proof of Purchase and Product Identification
Provide your order number or another reasonable proof of purchase. Returned goods must correspond to the goods sold. Where applicable, the model and serial number must be reasonably verifiable. If a label is missing or unreadable, contact us so we can assess other identification evidence; we may decline coverage if the product’s identity cannot reasonably be established.
An original retail box is not required for a kit-split warranty claim. Return accessories only as instructed, and use secure protective packaging.
6. How to Make a Store-Warranty Claim
- Stop using a product if continued use may be unsafe or cause further damage.
- Email info@costruction.ca or call +1 403-826-5858 within the warranty period. Provide proof of purchase, the model and serial number where available, a description of the fault and relevant photos or video where reasonably available.
- We may suggest safe troubleshooting or request the product for inspection. Do not dismantle or attempt a repair at our request unless we have provided appropriate instructions and you can do so safely.
- Wait for return instructions. We will explain the assessment and proposed remedy. If we decline a claim, we will explain why.
We may use an appropriate repair provider to inspect or repair the product. Inspection is used to identify the cause; coverage is not refused solely because a tool has been used normally.
7. Shipping and Non-Covered Work
For a confirmed store-warranty defect, we pay reasonable shipping or collection costs to receive the goods and return the repaired or replacement goods. Contact us before arranging shipping so we can provide a label, collection or other suitable instructions. Necessary costs already incurred will be considered where required by law or agreed with us.
If assessment identifies a non-covered issue, we will explain the findings and disclose any proposed paid repair, assessment or return-shipping charge. No such charge will be imposed without disclosure and your agreement before it is incurred. You may decline a paid repair. Manufacturer-warranty shipping for original-packaged products follows the manufacturer’s terms.
8. Other Losses
To the extent permitted by applicable law, this voluntary store warranty does not provide compensation for indirect or consequential losses such as lost profits, downtime or substitute-tool rental costs. This exclusion does not apply where prohibited by law and does not exclude any liability or remedy that cannot lawfully be excluded.
9. Relationship to Returns and Legal Rights
The 7-day reporting window for shipping damage, incorrect goods and missing items, and the 30-day change-of-mind return period, are separate from this defect warranty. See our Refund and Returns Policy for those arrangements.
Nothing in this policy limits or excludes non-excludable customer rights, warranties, remedies or seller obligations under applicable law. Where the law requires a different outcome, it prevails over this policy. No provision makes our assessment legally final or prevents you from exercising those rights.
10. Contact
Costruction Supply
Calgary, Alberta, Canada
Email: info@costruction.ca
Phone: +1 403-826-5858